Questions, neatly answered.

Fold & Co Laundry officially launches on Saturday 28 November 2026. Advance bookings are open now: the earliest pickup window starts at 9:00 am on Saturday 28 November 2026 (subject to availability), and no collection or return delivery takes place before then. Every request stays pending until we review and confirm it.

Your laundry is washed, dried, then neatly folded and packaged. We follow any care instructions you give us when booking.

There’s no need to sort your laundry before collection. Simply have your laundry ready for pickup, and we’ll take care of the sorting, washing, drying and folding.

Yes. You don’t need to separate anything yourself — just tell us in your booking if you’d like colours and whites washed separately. Separate washing can mean more wash loads, and if that attracts an additional charge we confirm it with you before processing.

Let us know about any delicates in your booking and include care instructions. We may contact you to confirm before washing anything that needs special handling.

Blankets are accepted subject to their care instructions. Bulky items may require confirmation before acceptance — mention them in your booking and we will be in touch.

Next Business Day Return — Freshly washed, dried and folded laundry returned on the next available operating day, subject to booking confirmation. Return delivery windows start at least 12 hours after your pickup time and are never on the day of your pickup. If the next operating day has no window left, we offer the following operating day. Prefer a later date? Choose one from our calendar instead, at no extra charge.

We currently collect and deliver on Monday – Friday 5:30 pm – 8:30 pm, Saturday – Sunday 9:00 am – 5:00 pm (Melbourne time).

Your selected times are a request until we confirm them. You first receive a “Booking Request Received” reference, then a “Booking Confirmed” message once we have reviewed your request.

Wash, Dry & Fold and Bedding & Household Linen are $8.00 per kilogram, with no minimum order charge. Ironing is priced per item.

Your laundry is weighed at collection and the final price is calculated from the actual weight. Your booking summary is an estimate, not your final invoice.

Optional extras are fabric softener (+$5.95 per wash load) and extra wash cycle (+$4.95 per wash load). Any additional charges — such as extra wash loads — require your approval before we proceed.

After weighing, we confirm your final amount and payment arrangements with you before payment is requested. We don’t take payments on our website and never store card details.

Eligible first-time customers get 15% off the complete booking total of their first Fold & Co order. There is no minimum order value or minimum laundry weight.

The entire booking total, including laundry services, ironing, bedding and household linen, optional extras and the $15.00 pickup and return delivery fee. For example: washing $40.00 + fabric softener $5.95 + pickup and return delivery $15.00 = $60.95. 15% off is −$9.14, so you pay $51.81.

Tick “This is my first Fold & Co order” when you book. The discount is provisional until we verify your eligibility, and it is calculated on your final confirmed booking total after weighing.

No. The offer is limited to one redemption per customer and cannot be combined with other promotions or discounts.

If a booking with the discount is cancelled or remains unpaid, the offer may be released for a future booking, subject to eligibility. Once that booking has been paid, the offer has been used.

The First Order Welcome Discount takes 15% off the complete booking total of your first Fold & Co order, including laundry services, ironing, optional extras and pickup and return delivery. No minimum order value or weight. One per customer, and it can’t be combined with other promotions or discounts. The discount is provisional until we verify and approve your eligibility, and is calculated on your final confirmed booking total. See section 15 of our Terms & Conditions.

Standard, sensitive and fragrance-free detergents are all included at no extra cost. Choose your preference when booking.

Yes, fabric softener is available for $5.95 per wash load.

Fold & Co Laundry provides convenient laundry pickup and delivery services across Melbourne’s western suburbs. Availability for each address is confirmed with your booking. Not sure about yours? Get in touch.

A flat $15.00 pickup and return delivery fee applies once per booking, whatever its size. It’s the same for every customer — it doesn’t change with distance, suburb or weight — and there’s no minimum order or express surcharge.

Not necessarily for pickup. Add property access instructions in your booking — for example a safe place to leave your bag — and we’ll follow them. For return delivery, we only leave laundry unattended where you have authorised a safe-drop arrangement and we have agreed to it. If we miss a delivery, redelivery is free; if a delivery is missed because you’re unavailable, the details are incorrect or we can’t get access, a reasonable additional delivery fee may apply, which we’ll explain and agree with you before redelivery.

Yes. Booking requests can be withdrawn at no charge before we confirm them, and confirmed pickups can be cancelled or rescheduled free of charge up to 12 hours before your pickup window. See our Cancellation & Refund Policy.