Privacy Policy

Business name

Fold & Co Laundry

ABN

70 173 865 278

Last updated

9 November 2026

1. Introduction

Fold & Co Laundry (“Fold & Co”, “we”, “us” or “our”) is an Australian laundry pickup and delivery business based in Werribee, Victoria.

We respect your privacy and are committed to handling your personal information responsibly, transparently and securely.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, when we may share it, and how you can request access, correction or deletion.

Our privacy practices are guided by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), to the extent applicable to our business.

This policy applies to our website, customer accounts, booking services, communications and other interactions with Fold & Co Laundry.

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

• Personal details: Your full name and email address, and a telephone number if you voluntarily provide one.
• Pickup and delivery details: Residential or business addresses, preferred collection and return windows, access instructions and relevant property details.
• Laundry preferences: Selected services, detergent preferences, ironing requirements, garment care instructions and special requests.
• Booking information: Booking references, order history, laundry weights, estimated and final prices, service updates and delivery confirmations.
• Account information: Your registered email address, profile information, saved addresses and authentication-related information.
• Payment records: Invoice amounts, payment dates, payment methods and payment status.
• Waitlist details: If you join our waitlist, your first name, email address and suburb, whether you chose to receive marketing emails, and when you joined or gave that consent.
• Marketing preferences: Whether you have agreed to receive marketing emails, when and where you agreed, the exact wording you agreed to, any unsubscribe request, and basic delivery records for the marketing emails we send you (for example whether an email was delivered, bounced or marked as spam, and whether a link in it was clicked).
• Communications: Enquiries, feedback, complaints and correspondence with our business.
• Website information: Technical information such as IP addresses, browser information and security or access logs that may be processed when you use our website.

We aim to collect only information reasonably necessary to provide and manage our services.

We do not require customers to provide sensitive personal information, such as medical information. Please avoid including unnecessary sensitive details in booking notes or messages.

3. How We Collect Information

We generally collect personal information directly from you when you:

• Submit a booking request.
• Join our waitlist.
• Create or update a customer account.
• Contact us by email, website form or social media.
• Provide pickup or delivery instructions.
• Make a payment or communicate about an invoice.
• Provide feedback or submit a complaint.

Certain technical information may be collected automatically through our website and its hosting or security services.

You may contact us with general enquiries without creating an account. However, we require sufficient identifying, contact and address information to arrange laundry collection and delivery.

If you do not provide the information needed to fulfil a booking, we may be unable to provide the requested service.

4. How We Use Your Information

We use personal information to:

• Receive, review and confirm laundry bookings.
• Arrange laundry collection and return delivery.
• Identify, process and return customer laundry.
• Manage customer accounts, preferences and order history.
• Communicate booking confirmations, changes and service updates.
• Calculate final prices, issue invoices and record payments.
• Manage our waitlist, confirm that you have joined it and let you know about our launch and when bookings are available.
• Respond to questions, feedback and complaints.
• Maintain website functionality, security and reliability.
• Prevent misuse, unauthorised access and fraudulent activity.
• Meet applicable legal, taxation and recordkeeping obligations.

We may also use information to improve our services and customer experience.

We do not sell customer personal information.

5. Customer Accounts and Authentication

Customers may create an account to manage their personal details, view current and previous orders, track bookings and make repeat bookings.

Our website uses Netlify Identity for customer authentication.

Account registration may require email verification. Authentication information is handled through the relevant identity service.

We take reasonable steps to restrict customer access to their own account information and to limit administrative access to authorised personnel.

Customers should keep their account credentials confidential and contact us if they suspect unauthorised access.

6. Payments and Invoicing

Fold & Co Laundry does not take payments through this website. Payment arrangements are confirmed with customers before payment is requested.

We may retain invoice references, amounts, payment dates, payment status and other transaction records necessary for business administration.

We do not intentionally collect or store complete payment card details in our own booking database.

7. Sharing Information With Third Parties

We may share or make personal information accessible to service providers where reasonably necessary to operate our business.

These may include:

• Netlify: Website hosting, customer authentication and supporting website infrastructure.
• Google: Business email and customer communications.
• Our marketing email provider: If you have agreed to receive marketing emails, or asked to hear about our launch, your email address and first name are used by our email delivery provider to send those emails and report whether they were delivered.
• Other authorised service providers: Where required for website maintenance, technical support, security or business operations.

We may also disclose information where required or authorised by Australian law, or where necessary to respond to a lawful request.

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

We do not sell or rent customer contact information to third parties.

8. Overseas Processing and Storage

Some of our technology and service providers operate internationally.

As a result, personal information may be processed, stored or accessed outside Australia, including in the United States.

Other countries may be involved depending on the hosting locations, infrastructure and support arrangements used by our service providers.

Where Australian privacy law applies, we will take reasonable steps required by that law in relation to overseas disclosures of personal information.

9. Marketing Communications

We may communicate with customers about their bookings, invoices, account activity and other matters directly related to services they request.

We will only send promotional emails or other direct marketing communications where permitted by applicable law.

Where consent is required, we will obtain it before sending marketing communications.

When you join our waitlist, we send you a confirmation email and may contact you about the waitlist and our launch. Marketing emails about news and offers are optional: we only send them if you tick the separate marketing consent box on the waitlist form, which is never ticked for you. We record whether, when and in what wording you gave that consent. Joining the waitlist does not require marketing consent. Because you asked to hear about our launch when you joined the waitlist, we may send you one launch notification even if you did not tick the marketing box.

The booking form also has an optional, unticked box for news and offers. Agreeing to our booking terms or creating an account is not consent to marketing. Every marketing email identifies Fold & Co Laundry, explains why you are receiving it, and includes a working unsubscribe link that does not require you to sign in.

Customers may unsubscribe from promotional communications using the unsubscribe link in any marketing email or by contacting us. We action unsubscribe requests straight away, and always within five business days, and keep a record so that no further marketing emails are sent.

Unsubscribing from marketing does not prevent us from sending necessary booking, payment or account-related messages.

10. Cookies and Website Data

Our website and its service providers may use cookies or similar technologies needed for account sessions, website functionality, security and reliable operation.

Technical logs may include IP addresses, browser information, access times and related diagnostic information.

We do not currently intend to use advertising or analytics tracking cookies on our website.

If we introduce additional tracking technologies, we will review this policy and provide any notices or choices required by applicable law.

You may manage cookies through your browser settings, although disabling essential cookies may affect customer account functionality.

11. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Our safeguards may include:

• Restricted access to administrative systems.
• Customer authentication and account access controls.
• Encrypted connections where supported.
• Secure hosting and third-party service infrastructure.
• Appropriate management of passwords and authentication credentials.
• Review of access and security arrangements.

No online system can guarantee absolute security.

If we become aware of a data security incident, we will assess the incident and take appropriate action, including any notification required by applicable law.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary to provide our services, manage customer accounts, maintain business records, resolve disputes and meet applicable legal obligations. When information is no longer required, we take reasonable steps to securely delete or de-identify it, subject to any legal retention requirements.

Different records may be retained for different periods.

For example:

• Customer account information may be retained while an account remains active and for a reasonable period afterwards where necessary.
• Booking and service records may be retained for customer support, operational and recordkeeping purposes.
• Invoices and financial records may be retained for periods required by applicable taxation and business laws.
• Waitlist details may be retained until you ask us to remove them or they are no longer reasonably needed to keep you informed about our services.
• Technical and security records may be retained for periods appropriate to their purpose.

13. Accessing and Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Customers with accounts may be able to update certain profile and address details directly.

For other requests, contact:

contact.foldandco@gmail.com

We may need to verify your identity before disclosing or changing personal information.

We will respond within a reasonable period and explain if a request cannot be fulfilled due to a legal or other applicable restriction.

14. Account Deletion and Information Removal

You may contact us to request closure of your customer account, removal from our waitlist or deletion of personal information.

We will review your request and remove information where reasonably practicable and permitted by law.

Some records, including financial transactions, invoices or records relevant to outstanding disputes, may need to be retained after an account is closed.

We will explain any significant information we are unable to delete when responding to your request.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices or applicable legal requirements.

The most recent version will be available on our website, together with its last updated date.

Where a change materially affects how we handle personal information, we will provide any additional notice required by applicable law.

16. Contact Us

If you have questions or concerns about how we handle your personal information, please contact us at contact.foldandco@gmail.com. We will review your concerns and respond within a reasonable timeframe.

For privacy questions, requests or complaints:

Fold & Co Laundry
Werribee, Victoria, Australia
ABN 70 173 865 278
Email: contact.foldandco@gmail.com

Freshness in Every Fold.