Policies
Terms & Conditions
- Effective date
- 26 October 2026
- Business name
- Fold & Co Laundry
- ABN
- 70 173 865 278
- Service area
- Melbourne’s western suburbs, with extended services available by arrangement
- contact.foldandco@gmail.com
01. Services Provided
1.1. Fold & Co Laundry (“we”, “us”, “our”) provides laundry pickup, washing, drying, folding, ironing, pressing and return delivery services.
1.2. Washing and drying are undertaken using commercial laundromat facilities. Fold & Co Laundry coordinates the collection, handling, laundering, folding, packaging and delivery of customers’ laundry.
1.3. Services include:
- Wash, Dry & Fold
- Bedding and household linen laundering
- Ironing and pressing
- Laundry pickup and return delivery
- Special garment care requests, subject to approval
1.4. We do not provide professional dry-cleaning services. Items requiring specialist cleaning may be declined.
1.5. Services are subject to availability, capacity, garment suitability and location.
02. Bookings & Confirmations
2.1. Bookings may be requested through our website, telephone, email, social media or another approved booking platform.
2.2. Submitting a booking request does not guarantee availability. A booking is confirmed only once Fold & Co Laundry has accepted it.
2.3. Customers must provide accurate contact details, laundry information and pickup and delivery addresses.
2.4. Next Business Day Return — Freshly washed, dried and folded laundry returned on the next available operating day, subject to booking confirmation. Return delivery windows start at least 12 hours after the pickup time, are never on the pickup day, and remain subject to confirmed availability, garment requirements and operational circumstances.
2.5. We will notify customers of significant anticipated delays as soon as reasonably practicable.
2.6. We may decline or cancel a booking for reasonable operational, safety or service-related reasons. Any applicable refund will be provided.
03. Pricing & Published Price List
3.1. All standard service prices are published in the Price List on the official Fold & Co Laundry website. The Price List forms part of the pricing information provided to customers when booking.
3.2. The website Price List outlines applicable charges for:
- Wash, Dry & Fold
- Bedding and household linen
- Ironing and pressing
- Optional laundry extras
- Pickup and delivery, where applicable
- Additional services or special requests
3.3. Wash, Dry & Fold services are charged by weight. Ironing services are charged per item according to the published Price List.
3.4. There is no minimum laundry order charge unless a different arrangement is expressly disclosed and agreed before booking confirmation.
3.5. Any weight entered during booking is an estimate. The final laundry weight is determined after collection and will be used to calculate the applicable washing charge.
3.6. Additional washing requirements, separate loads, fabric treatments or other extras may incur charges as shown in the website Price List or separately quoted and approved by the customer.
3.7. A standard flat pickup and delivery fee applies to all customers within our service area. The fee will be disclosed and agreed before the customer becomes liable for it.
3.8. All prices are expressed in Australian dollars (AUD). GST is included where applicable.
3.9. We may update the website Price List from time to time. Price changes will not automatically apply retrospectively to confirmed bookings. Any changes to an agreed booking price require appropriate customer notification and agreement.
3.10. Where an item or service is not covered by the published Price List, we will provide a quote for customer approval before proceeding.
04. Payment Terms
4.1. Payment arrangements will be communicated to customers before their booking is confirmed.
4.2. The final amount payable will reflect the applicable service prices, confirmed laundry weight, selected ironing items, approved extras and agreed pickup or delivery fees.
4.3. Payment may be accepted through the payment methods expressly offered by Fold & Co Laundry and confirmed with the customer.
4.4. Customers will receive confirmation of the final amount payable before payment is requested.
4.5. Any deposit requirement will be clearly disclosed before booking and applied toward the customer’s order total, subject to the agreed deposit conditions and applicable law.
4.6. Overdue payments will be managed through reasonable reminders and lawful recovery procedures. No undisclosed late-payment fee will be imposed.
05. Pickup & Delivery
5.1. Our standard service area covers Werribee and surrounding suburbs within approximately 30 kilometres.
5.2. Pickup or delivery outside this area, including other Victorian locations, may be available by prior arrangement.
5.3. Customers must provide accurate addresses and access instructions.
5.4. Laundry must be securely bagged and ready for collection at the agreed pickup time.
5.5. Pickup and delivery times are subject to confirmation and reasonable operational changes.
5.6. We will make reasonable efforts to meet agreed delivery times and communicate significant delays.
5.7. Laundry will not be left unattended unless the customer has authorised a specific safe-drop arrangement and Fold & Co Laundry has accepted that arrangement.
5.8. Where a return delivery is missed because of our error, we will arrange redelivery at no additional charge. Where a return delivery is missed because the customer is unavailable, has provided incorrect delivery details or access cannot be obtained during the confirmed delivery window, a reasonable additional delivery fee may apply. Any such fee will be explained and agreed with the customer before redelivery.
5.9. Customers should report missing items, incorrect deliveries or garment concerns as soon as reasonably possible.
06. Customer Responsibilities
6.1. Customers must check pockets and remove personal belongings before submitting laundry.
6.2. Customers must disclose known garment defects, delicate fabrics, special washing instructions, colour-fastness concerns and significant stains.
6.3. Items must be reasonably safe and suitable for handling and laundering.
6.4. We may decline hazardous, contaminated, infested or otherwise unsafe laundry.
6.5. Customers must provide accurate booking information and notify us promptly of relevant changes.
6.6. Fold & Co Laundry will exercise due care and skill regardless of the customer’s responsibilities outlined above.
07. Garment Care, Loss & Damage
7.1. We will exercise reasonable care and skill when handling, transporting, washing, drying, folding and ironing customers’ garments.
7.2. We will take reasonable steps to follow visible care labels and any special instructions accepted by Fold & Co Laundry.
7.3. Some garments may be unsuitable for commercial machine washing or drying. Where reasonably identified, we may seek customer instructions or decline the garment.
7.4. Normal wear and tear, existing defects and inherent fabric weaknesses may affect cleaning outcomes. Responsibility for any resulting loss or damage will depend on the circumstances and applicable law.
7.5. Customers should contact us promptly if they believe an item has been lost or damaged.
7.6. We will reasonably investigate complaints and provide remedies where required by law.
08. Stain Removal & Special Care
8.1. We will make reasonable efforts to treat suitable stains using appropriate laundry products and methods.
8.2. Complete stain removal cannot be guaranteed, particularly where stains are old, previously treated or embedded in fabric.
8.3. Some stains or fabrics may require specialist treatment outside our services.
8.4. Any additional stain-treatment or specialist handling charge will be disclosed and approved before the additional service is performed.
8.5. We will exercise due care and skill when undertaking agreed stain treatment.
09. Cancellations & Missed Pickups
9.1. Customers may cancel or reschedule a confirmed booking without a cancellation fee by providing at least 12 hours’ notice before the scheduled pickup.
9.2. Where a confirmed booking is cancelled with less than 12 hours’ notice, a cancellation fee of up to $15.00 may apply only to the extent reasonably necessary to recover costs or losses arising from the cancellation, taking into account any costs avoided.
9.3. Where Fold & Co Laundry attends a confirmed pickup and the laundry is unavailable, the customer is absent, or access cannot be obtained due to circumstances within the customer’s control, a missed-pickup fee of up to $15.00 may apply, reflecting reasonable costs actually incurred and taking into account any costs avoided.
9.4. We will not impose a cancellation or missed-pickup fee where the cancellation results from our failure to provide the agreed service, or where charging the fee would be unlawful.
9.5. Customers should contact us as soon as possible if they need to cancel or reschedule.
9.6. If Fold & Co Laundry cancels a booking, any refund or other remedy will be provided in accordance with the agreed arrangements and applicable law.
9.7. These fees are intended to reflect reasonable costs, not to penalise customers. They are not charged automatically.
10. Uncollected or Undeliverable Laundry
10.1. Where completed laundry cannot be delivered, we will make reasonable attempts to contact the customer and arrange collection or redelivery.
10.2. Any additional redelivery fee is subject to clause 5.8.
10.3. Uncollected laundry will be managed in accordance with applicable Victorian legislation, including relevant notice and disposal requirements.
10.4. We will not automatically donate, sell or dispose of customers’ garments without following applicable legal procedures.
11. Refunds
11.1. Customers may be entitled to a refund, repeat service, compensation or other remedy where our service does not meet the standard required by law.
11.2. Refund requests will be assessed according to the circumstances and applicable legal obligations.
11.3. We do not generally provide refunds solely for a change of mind after services have been properly performed, except where required by law or otherwise agreed.
11.4. Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded.
11.5. Approved refunds will be initiated within five business days of approval. Refunds will ordinarily be made to the original payment method where available, or by another agreed method. Processing times may vary depending on the payment method and financial institution. This timeframe does not delay any remedy required sooner by law.
See also our Cancellation & Refund Policy.
12. Privacy & Personal Information
12.1. We collect information reasonably necessary to manage bookings, provide laundry services, communicate with customers and process payments.
12.2. This information may include names, contact details, collection and delivery addresses, service instructions and relevant transaction information.
12.3. We may use third-party booking, payment and technology providers to support our operations.
12.4. We will not sell customers’ personal information.
12.5. Personal information will be handled in accordance with applicable Australian privacy laws and our published Privacy Policy.
12.6. Customers may contact Fold & Co Laundry using the details above with questions about their personal information.
13. Events Beyond Our Reasonable Control
13.1. Events outside our reasonable control may affect service availability or turnaround times.
13.2. These may include severe weather, power outages, vehicle breakdowns, commercial laundromat equipment failures, emergencies and government restrictions.
13.3. We will take reasonable steps to minimise disruption and notify affected customers where practicable.
14. Changes to Terms & Governing Law
14.1. Fold & Co Laundry may update these Terms & Conditions periodically.
14.2. Updated Terms will be published on our website with the applicable effective date.
14.3. Changes will generally apply to bookings made after the updated Terms take effect. Existing confirmed bookings remain subject to their agreed terms unless changes are lawfully agreed.
14.4. These Terms are governed by the laws of Victoria, Australia.
14.5. Nothing in these Terms restricts rights or remedies available under applicable Australian law.
15. First Order Welcome Discount — 15% Off
15.1. The offer is available to eligible first-time Fold & Co Laundry customers only.
15.2. The offer provides 15% off the complete booking total, including laundry services, ironing, optional extras and pickup and return delivery.
15.3. There is no minimum order value or minimum laundry weight.
15.4. The offer is limited to one redemption per customer.
15.5. Customers may request the offer when submitting their first booking.
15.6. Eligibility is subject to verification and approval by Fold & Co Laundry.
15.7. The discount is provisional until eligibility is confirmed.
15.8. The offer cannot be combined with other promotions or discounts.
15.9. The discount is calculated on the final confirmed booking total.
15.10. Cancelled or unpaid bookings may have the offer released for future use, subject to eligibility.
Contact Fold & Co Laundry
For booking enquiries, cancellations, complaints or questions about these Terms & Conditions:
Fold & Co Laundry
ABN: 70 173 865 278
Email: contact.foldandco@gmail.com
Freshness in Every Fold.